We aim to make refunds and cancellations clear and easy. Email madebyailstudio@gmail.com.
One-time services (Salesforce Export Check)
Salesforce Export Check costs $19 and is not a subscription.
We will refund the $19 in full if:
- We do not deliver on time. The stated time is up to 3 business days after we receive a usable export, not 3 business days after you pay. If we miss that deadline, email us and we will refund you. You do not have to accept a late workbook instead of a refund (you may choose to wait if you prefer).
- We cannot process your file. Examples: the attachment will not open; it is password-protected and you cannot send an unlocked copy; it is not a Contact/Account CSV or Excel export; it is over the 25,000-row cap and you do not want to split the file or move to a larger review; or it is not a usable export for another honest reason on our side. We will say so and refund you rather than keep the fee.
- You asked us not to proceed before we have sent the findings (for example you paid and then cannot send an export). Email us and we will refund you.
30-day money back. We also offer a full refund if you email us within 30 days of your purchase date. This is in addition to the late-delivery and cannot-process refunds above.
Refunds are issued through Stripe. After a refund we delete working copies of your files as described in the data-handling terms.
Refunds are issued to the original payment method through Stripe; we do not charge a restocking fee; you may email madebyailstudio@gmail.com to request a written copy of this policy.
If your file is in scope but you would rather have a deeper review, we may offer an upgrade (for example our Fiverr Salesforce data-check gig) instead of running a silent partial check. That is your choice; it is not a substitute for a refund you are already owed.
Digital downloads
If you bought a download on Gumroad or another store, the refund policy shown on that listing at the time you bought it is the policy that applies, together with any rights the store itself provides. We will not invent a different window here. Email madebyailstudio@gmail.com if you need help asking for a refund we control.
Website care
Website-plan care is month to month; cancel anytime, as stated in the Terms. Your first 30 days of hosting are included; care billing starts on day 31.
To cancel website-plan care, use this cancel email: Cancel website care. You do not need to add any other information. Cancellation takes effect at the end of the period you already paid.